Returns Policy

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal right. Whilst errors are rare, any goods supplied incorrectly by us will be exchanged as quickly as possible. Any delivery costs incurred for the return of goods (excluding premium delivery services) will be reimbursed in a timely fashion.

Please note that goods ordered in error but supplied correctly as per the order can be exchanged, however it is your responsibility to cover all postage costs associated with the exchange of goods. This includes the return of the unwanted goods to us, and the redelivery of replacement goods to your designated address. We cannot be held responsible for such costs when you have ordered the incorrect goods

In the event of an exchange not being possible for whatever reason, for example when the correct goods are not available, a refund can be arranged subject to the safe return of the incorrect goods. Again, when goods are ordered incorrectly, it is the responsibility of the customer to cover costs associated with returning goods to us.

Refunds are available should you change your mind; however, a fee will be deducted from the refund total to cover delivery costs. All goods returned for whatever reason, must arrive in a clean, unused, saleable condition. We reserve the right to refuse a refund if goods are used, soiled, or damaged.

Please note that orders placed for delivery outside of the UK cannot be returned under any circumstances.